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Our Policies

Submitting Your Order

Every order that our staff prepares is setup specifically for the customer who submitted it. This is especially the case with our fresh cut fruits and vegetables, party platters, dips, and other similar items. Our fresh cut items are not sitting on a shelf waiting for a customer to order them. Everything is prepared "to order".

Whenyou submit your order to us, you agree that you will pickup your order on the date that you chose during the order checkout process. If you feel that there's a chance that you will not be able to pickup your order, please do not submit your order. If you do submit your order and later realize that you are not able to pick it up, you may have the option to cancel your order by logging into your account on our web site. Once our staff begins setting up orders in the morning, you will not have the option to cancel your order using our web site. In that case, please call us at 909-747-0400 at the earliest time possible to speak to one of our representatives. We are generally able to cancel your order if you contact us. If you do not contact us and don't pickup your order, we will attempt to contact you using the phone number and email address you provided and we will ask that you pickup your order on the next business day . We request that you respond to our phone or email communication attempt. If you do not respond to our phone call or email, your account may be permanantly closed.

Return Policy

Every item we sell is 100% guaranteed. If you are not 100% satisfied or if you have a problem with your order, please Contact Us and we will take appropriate action to correct your concerns. Claims must be made within 48 hours of receipt of order. Please make sure to keep and return to us any unused portion of the item you're not satisfied with.

Delivery Orders

We offer a delivery service on a limited basis. All delivery orders will require pre-payment to be made online at the time of checkout.

Privacy Policy

The Prep Table is committed to providing our customers with the finest quality and service. This commitment includes protecting the privacy of your information. You can be confident that we have safeguards to protect the personal information you give us. We receive and may store information you provide to our website. This information may include: Name, address, telephone number, email address, and purchase information and history.

The Prep Table collects personal information in the course of providing retail goods and services, program memberships, promotions, surveys or sweepstakes offers. We may collect other personal information you provide us, including information about other people, such as the name and address of a gift recipient or reference. By providing us with solicited or unsolicited personal information, you consent to our using such information, subject to applicable laws and the terms of this privacy policy.

We may use personal information to confirm your orders, deliver products and services that you purchase or request, register you as a user of our web site(s), prevent criminal activity on your account, bill you for your purchases, conduct market research via surveys sent to you, or respond to your inquiries.

We aggregate information through cookies, or alphanumeric identifiers that we transfer to your computer's hard drive through the web browser. This allows us to automatically collect your computer's network address and operating system, the site from which you linked to our site, the time and date of your visit, how you use one of our services and what products you purchase. This helps us to recognize you, customize or personalize your shopping experience and store items in your cart between visits. It also allows us to aggregate demographic and statistical data and compilations of information that do not include personal information. By doing so, we hope to understand our customers' needs so that we can provide them with new products and services or tailor existing products and services to fit their needs. Please be aware that we do not share this information with any outside agency for marketing purposes. We may provide personal information to a third party to fill your order. For example, if you purchase a product or service using a credit or debit card, your card number and transaction information will be shared with the payment processor or card issuer.

We may disclose personal information as required by law; such as in response to a subpoena, court order or a specific request by a law enforcement agency or as otherwise required by law. We may also disclose personal information to third parties investigating potential fraud or questionable activities regarding your account or the use of our services.

We retain your personal information only for as long as reasonably required. The length of time information is retained depends upon the purpose for which the information was collected.

The fact that you have trusted The Prep Table with your personal information is important to us and we take steps to maintain its security. We have appropriate physical, electronic and procedural safeguards in place to protect and secure the information we collect. To safeguard against unauthorized access, you are required to login to certain secure areas of our web site using a user name and a password. Both user name and password are encrypted when sent over the Internet. If you are unable to provide the correct password, you will not be able to access these areas.

Our website may offer links to other third party web sites for your convenience and information only. These web sites have their own privacy and information collection practices and security measures.

We may add, modify or remove portions of our privacy policy, so we encourage you to review it periodically. If you have previously accepted one of our special offers or agreements, those applicable terms and your continued use will apply to our collection, use and disclosure of personal information. In the case of a conflict, however, this privacy policy supersedes those prior policies or agreements. If our practice in using and/or sharing personal information changes in the future, those changes will be reflected in this privacy policy.

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